Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What exactly is an eSIM all about?
An eSIM serves as a virtual SIM card that enables the activation of a mobile plan from your service provider without the need for a physical nano-SIM card.
What are the steps involved in activating my eSIM?
Activating your eSIM is a breeze with these 3 straightforward steps: 1) Select your destination 2) Opt for a data package 3) Scan the QR code using your phone.
In terms of functionality, how does an eSIM differ from a physical SIM?
While a physical SIM is a tiny chip that you insert into your device, an eSIM functions as a digital SIM card that facilitates the activation of a cellular plan from your provider without necessitating a nano-SIM card.
How can I determine if my device is eSIM-compatible?
For a comprehensive list of devices compatible with eSIM technology, refer to our dedicated webpage for supported phones.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.